Terms & Services

Last updated: September 15, 2026

Welcome to Resilience Health Psychology.

These Terms & Services govern your use of our website and psychological services. By accessing our website or booking or using our services, you agree to these terms.


1. Our Services

Resilience Health Psychology provides psychological and mental-health support services, which may include:

  • Individual psychological support
  • Counselling and therapy
  • Anxiety and stress support
  • Emotional wellbeing support
  • Personal development
  • Relationship support
  • Psychological assessments, where applicable
  • Online consultations, where available
  • Mental-health education and resources

The exact services available may vary according to practitioner qualifications, availability, and your individual circumstances.


2. Important Medical Disclaimer

The information provided on this website is intended for general educational and informational purposes.

Website content, articles, resources, and general information should not be considered a substitute for individual professional psychological, medical, or emergency care.

Using this website does not by itself create a psychologist-client or therapist-client relationship.

If you are experiencing a medical or mental-health emergency, please contact your local emergency service or an appropriate emergency/crisis service immediately.


3. Appointments

Appointments may be arranged through our website, email, telephone, booking system, or other approved communication channels.

When booking an appointment, you agree to provide accurate and complete information.

Appointment availability is subject to the practitioner’s schedule.


4. Cancellation & Rescheduling

If you need to cancel or reschedule an appointment, please provide reasonable advance notice.

Our cancellation policy may vary depending on the service or practitioner.

Where applicable:

Cancellation Notice: [24/48] hours

Late cancellations or missed appointments may be subject to a cancellation fee.

Please contact us as soon as possible if you cannot attend your appointment.


5. Fees & Payments

Fees for our services will be communicated before or during the booking process.

Payment may be required:

  • Before the appointment
  • At the time of the appointment
  • After the appointment
  • According to an agreed payment arrangement

Accepted payment methods may include:

  • Credit/debit card
  • Bank transfer
  • Online payment
  • Other available payment methods

Fees and payment arrangements may change from time to time.


6. Online Consultations

Where online consultations are offered, you are responsible for having:

  • A suitable internet connection
  • A compatible device
  • A private and appropriate environment
  • Access to the required communication platform

We cannot guarantee that technology will always function without interruption.

If the connection fails, we may attempt to reconnect or arrange an alternative method where appropriate.


7. Confidentiality

We respect the confidentiality of our clients and handle personal information in accordance with applicable professional and legal requirements.

However, confidentiality may have legally or professionally recognised exceptions, including circumstances involving serious safety concerns or legal requirements.

Your practitioner can explain confidentiality and its limits during your service.


8. Client Responsibilities

Clients are expected to:

  • Provide accurate information
  • Attend appointments on time
  • Communicate respectfully
  • Follow agreed appointment procedures
  • Notify us of relevant changes
  • Maintain appropriate behaviour toward staff and practitioners

Abusive, threatening, discriminatory, or inappropriate behaviour will not be tolerated.


9. Website Content

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, we do not guarantee that all information will always be:

  • Complete
  • Accurate
  • Current
  • Error-free

We reserve the right to update, modify, or remove website content at any time.


10. Intellectual Property

Unless otherwise stated, the content of this website, including:

  • Text
  • Logos
  • Graphics
  • Images
  • Branding
  • Design
  • Articles
  • Downloadable materials

is owned by or licensed to Resilience Health Psychology.

You may not reproduce, copy, distribute, modify, or commercially exploit our content without prior written permission.


11. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience or informational purposes.

We do not control and are not responsible for the content, availability, security, or privacy practices of third-party websites.


12. Limitation of Liability

To the extent permitted by applicable law, Resilience Health Psychology will not be responsible for losses or damages arising from:

  • Your use or inability to use the website
  • Reliance on general website information
  • Technical interruptions
  • Third-party websites or services
  • Unauthorised access caused by circumstances beyond our reasonable control

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.


13. Emergency Situations

Resilience Health Psychology is not an emergency or crisis-response service unless expressly stated otherwise.

If you or someone else is in immediate danger or experiencing a mental-health emergency, contact your local emergency service, crisis service, or go to the nearest emergency department.

Do not rely on website contact forms, email, or standard appointment requests for urgent emergencies.


14. Privacy

Your use of our services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Because psychological services may involve health information, appropriate privacy and security safeguards are particularly important.


15. Changes to These Terms

We may update these Terms & Services from time to time.

Any changes will be published on this page with an updated Last Updated date.

Your continued use of our website or services after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.


16. Governing Law

These Terms & Services shall be governed by the laws applicable in [Country/State/Province].

Any disputes will be handled in accordance with the applicable laws and jurisdiction of [Jurisdiction].


17. Contact Us

If you have any questions about these Terms & Services, please contact:

Resilience Health Psychology
Email: [Email Address]
Phone: [Phone Number]
Address: [Business Address]


Important before publishing

Because this is a mental-health/psychology practice, I recommend that you replace these placeholders before putting the pages live:

  • [Website URL]
  • [Email Address]
  • [Phone Number]
  • [Business Address]
  • [Country/State/Province]
  • [Jurisdiction]
  • Cancellation period
  • Actual services offered
  • Actual payment methods
  • Actual online consultation platform

Also, this is a website-ready template, not legal advice. The final policy should be reviewed against the laws and professional rules applicable to the country where the psychology practice operates. For example, under UK GDPR, health information receives additional protection and requires an appropriate lawful basis and additional condition for processing.